These Terms & Conditions govern your access to and use of the 99ae online gaming platform. Please read this document carefully before registering an account or placing any bets. By accessing 99ae, you confirm that you have read, understood and agreed to be bound by these terms.
The sections below summarise important obligations. They do not replace the full legal text — please read all clauses in their entirety.
You must be aged 18 or older — or the higher minimum age required by the applicable operator license jurisdiction — to register. One account per person is permitted. Duplicate accounts will be suspended and balances forfeited in line with anti-fraud policy.
All deposits and withdrawal requests are subject to the operator's current cashier terms. PKR-equivalent balances reflect real-time exchange rates where applicable. Minimum and maximum transaction limits apply and vary by payment method. KYC must be completed before first withdrawal.
Promotional offers are subject to individual wagering requirements, time limits and game contribution rates. Bonuses cannot be withdrawn as cash until wagering conditions are satisfied. Abuse of bonus terms — including multi-accounting — results in forfeiture.
Cheating, collusion, use of automated bots, arbitrage betting strategies designed to exploit promotions, and any form of fraud are strictly prohibited. 99ae reserves the right to void bets, suspend accounts and report suspected fraud to relevant authorities.
You are responsible for maintaining the confidentiality of your login credentials. 99ae will never ask for your password via email or Live Chat. Any suspicious activity on your account must be reported to support immediately. Enable two-factor authentication where available.
Deposit limits, session reminders and self-exclusion tools are integral to the platform. Using these tools is your right as a user. If gambling is causing harm, contact our support team immediately or visit the Responsible Gambling section for resources and guidance.
Welcome to 99ae. These Terms & Conditions ("Terms", "Agreement") constitute a legally binding contract between you ("User", "you", "your") and the operator of the 99ae online gaming platform ("99ae", "we", "us", "our"). These Terms govern your access to and use of the 99ae website, mobile application, game lobby, sportsbook, live-dealer products and all related services (collectively, the "Platform").
By creating an account, making a deposit or placing a wager on 99ae, you confirm that you have read, understood and unconditionally agree to these Terms in full. If you do not agree to any part of these Terms, you must not use the Platform.
For the purposes of these Terms, the following definitions apply:
To register and maintain an account on 99ae, you must satisfy all of the following eligibility criteria:
Each individual is permitted to hold only one account on the 99ae Platform. The registration of duplicate, multiple or false accounts ("multi-accounting") is strictly prohibited. Accounts found to be duplicates will be immediately suspended and any outstanding balances may be forfeited.
You must provide accurate, current and complete information during registration, including your legal full name, date of birth, residential address and valid email address. Providing false, misleading or incomplete information constitutes a material breach of these Terms.
You are required to keep your account information up to date. Any change to your name, address, contact email or payment details must be communicated to our support team promptly. Failure to maintain accurate records may delay KYC verification and withdrawal processing.
99ae reserves the right to request documentary evidence — including but not limited to government-issued photo ID, proof of address, and proof of payment method — at any time, including at registration, before processing a withdrawal, or during a periodic compliance review.
All deposits must be made using payment methods available in the 99ae cashier at the time of the transaction. The availability of specific payment methods — including those familiar to Pakistani users such as Easypaisa, JazzCash, Raast or bank transfers via HBL, UBL, Meezan Bank or Bank Alfalah — is subject to change without notice and depends on the operator's current cashier integrations.
The following deposit conditions apply:
Withdrawal requests are subject to the following conditions:
If a withdrawal is not claimed or returned due to an incorrect account number or wallet address provided by the user, 99ae will credit the funds back to the account after deducting any applicable processing fees. Users are solely responsible for providing accurate withdrawal details.
All promotional offers published on 99ae are subject to individual terms that specify the applicable wagering requirements, eligible games, minimum deposit amounts, time limits and maximum bonus amounts. These individual promotion terms supplement and must be read alongside these general Terms.
General bonus conditions include:
Each game available on the 99ae Platform is governed by its own specific rules, which are accessible within the game interface. By placing a wager, you confirm that you have read and understood the applicable game rules. In the event of any inconsistency between a game's individual rules and these Terms, the individual game rules shall prevail in relation to gameplay mechanics, while these Terms shall govern account, payment and conduct matters.
The following general gameplay conditions apply to all products on the Platform:
The following actions are strictly prohibited on the 99ae Platform. Engaging in any prohibited conduct may result in account suspension, forfeiture of balance, recovery of paid winnings and referral to law enforcement authorities:
99ae is committed to providing a safe and responsible gaming environment. The following responsible gambling tools are available to all registered users:
For further detail on these tools and available support resources, please visit our Responsible Gambling page. Gambling is for entertainment only. 18+ or higher where required by the applicable license jurisdiction. Local laws may restrict gambling in Pakistan.
All content on the 99ae Platform — including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, data compilations and software — is the property of 99ae or its content suppliers and is protected by applicable intellectual property laws.
You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform for personal, non-commercial entertainment purposes only. You may not:
To the fullest extent permitted by applicable law, 99ae, its officers, directors, employees, agents, licensors and service providers shall not be liable for any indirect, incidental, special, consequential or punitive damages — including loss of profits, data, goodwill, savings or business — arising from your use of or inability to use the Platform.
Without limiting the foregoing, 99ae's total aggregate liability to you for any claims arising under or in connection with these Terms shall not exceed the total net deposits made by you in the twelve (12) months preceding the event giving rise to the claim.
99ae does not warrant that the Platform will be uninterrupted, error-free, free of viruses or other harmful components, or that defects will be corrected. The Platform is provided on an "as is" and "as available" basis without warranty of any kind, express or implied.
Either party may terminate the account relationship at any time and for any reason. Users may request account closure by contacting our support team via Live Chat or email. Upon closure:
99ae reserves the right to terminate any account at its sole discretion — including without notice — where it has reasonable grounds to believe that a user has breached these Terms, engaged in fraudulent activity or poses a legal or regulatory risk to the operator.
These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which the operator holds its applicable gaming license. Any dispute arising from or in connection with these Terms that cannot be resolved through direct negotiation with our support team may be referred to binding arbitration in accordance with the rules of a mutually agreed arbitration body.
Nothing in this clause affects any statutory rights you may hold under the consumer protection or gaming regulations applicable in your jurisdiction. Pakistani users should note that local courts in Pakistan may assert jurisdiction independently of the governing law clause above.
99ae reserves the right to modify these Terms at any time. Where changes are material, we will provide reasonable notice — typically no fewer than 7 calendar days — by publishing the updated Terms on this page and, where appropriate, by sending a notification to the registered email address on your account.
Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not accept the amended Terms, you must cease using the Platform and contact support to request account closure.
If you have any questions, concerns or complaints regarding these Terms & Conditions, please contact the 99ae support team through the following channels:
We aim to acknowledge all email enquiries within 24 hours and to resolve them within 5 business days. Complex compliance-related queries may require additional time. Urdu-language support is available via Live Chat during selected hours — please ask a support agent for current availability.
Serving users from Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar. All support provided in PKT (UTC+5) time zone context.
Now that you have reviewed our Terms & Conditions, you are well equipped to enjoy 99ae responsibly. Explore our game lobby, review our responsible gambling tools, or check the FAQ for any remaining questions.
18+ only. Gambling involves financial risk. Play responsibly. Local laws may restrict gambling — verify your jurisdiction before participating.