At 99ae, responsible gambling is not a policy statement — it is an active, ongoing commitment. Whether you are watching PSL finals from Karachi or following ICC tournaments from Lahore, every tool and resource on this page is designed to keep gaming enjoyable, safe and entirely within your control.
Gambling is entertainment. Like any form of entertainment, it carries a cost — and that cost must always remain affordable and freely chosen. The problem arises when gambling shifts from a leisure activity to a compulsion: when players chase losses, gamble with money they cannot afford, or find their daily life disrupted by their relationship with gaming.
99ae recognises that the excitement of live cricket betting, PSL match predictions or casino games can, for some individuals, become difficult to manage. Our responsible gambling programme exists precisely for those moments — to offer practical tools, clear information and non-judgemental support before problems escalate.
Whether you are a casual player in Islamabad placing weekend bets or a regular user in Faisalabad with a more active gaming schedule, the same protections are available to you. There is no minimum spend, no registration fee and no stigma attached to using any of the tools described on this page.
Every tool below is available in your 99ae account dashboard. No forms to fill, no waiting periods for restrictions — limits apply immediately when you set them.
Set a maximum deposit amount per day, week or month. Once your limit is reached, the cashier will block further deposits until the period resets. Limits can be reduced at any time with immediate effect. Increases require a cooling-off period of at least 24 hours before taking effect — this built-in delay gives you time to reconsider.
Define the maximum net loss you are willing to accept over a set period. When this threshold is hit, your account will be restricted from further wagers until the limit period resets. Loss limits are one of the most effective tools for managing gambling spend because they act at the point of actual financial impact rather than at deposit stage.
Cap the total amount you can stake per day, week or month — independent of your deposit balance. This is particularly useful for live casino users and sports bettors who may fund an account once but wager frequently across many events, including PSL matches or ICC T20 World Cup fixtures.
Set a maximum duration for each gaming session. When your session timer expires, you will be automatically logged out. This prevents the common pattern of extended, unintended play that can occur when users lose track of time during live matches or long casino sessions. The timer resets with each new login.
Configure on-screen notifications that appear at regular intervals — every 30, 60 or 90 minutes — displaying your total session time, net win/loss and a prompt to review your activity. Reality checks are a simple but powerful way to stay informed without interrupting play unnecessarily. You can dismiss them and continue, or choose to stop.
Request a temporary or permanent exclusion from the 99ae Platform. Temporary exclusions run for a minimum of 6 months and up to 5 years. Permanent exclusion has no end date. During exclusion, all access is blocked, marketing is suspended and any pending self-exclusion reversal request is subject to a mandatory review period. This is our strongest protection tool.
In addition to self-exclusion, you can request a short-term cool-off period of 24 hours, 7 days or 30 days. During a cool-off, your account is suspended but not permanently closed. This option is designed for players who recognise they need a brief break without making a long-term exclusion decision. Contact Live Chat or use the Account dashboard to activate a cool-off immediately.
Problem gambling does not always look dramatic. It often develops gradually, through small shifts in behaviour and attitude. If several of the statements below reflect your experience, it may be worth speaking to a support professional or using one of the tools available in your account.
The 99ae Platform is strictly for adults. Protecting young people from exposure to gambling is a non-negotiable obligation.
All accounts must complete KYC verification before withdrawals are permitted. CNIC, passport or other government-issued ID is required, confirming the account holder is of legal age.
If we have grounds to suspect an account holder is under the minimum age, the account is suspended immediately. Deposits are refunded; any winnings generated during the period are forfeited.
If you share a device with a minor, use device-level parental controls to block access to gambling sites. Browser-based filtering tools are widely available for Android and iOS devices commonly used across Pakistan.
If you believe a minor has accessed or registered on 99ae using your details or independently, contact our support team via Live Chat or email immediately. We will act without delay.
Self-exclusion is the strongest protective step available to you on the Platform. The process is straightforward and takes effect within minutes of your request being confirmed.
Navigate to your account settings. You do not need any documentation or prior notice — you simply need to be logged in to initiate the process.
In your account dashboard, locate the Responsible Gambling section. Here you will find all limit settings and the self-exclusion option clearly presented.
Select from 6 months, 1 year, 2 years, 5 years or permanent. Permanent exclusion cannot be reversed. All other durations cannot be shortened once set.
Confirm your decision. Your account will be blocked immediately. You will receive an email confirmation. All marketing communications cease at this point.
If you prefer to self-exclude via Live Chat or email rather than through the dashboard, our support team will process your request with equal priority and speed — available 24/7.
The tools on this platform are a first line of support, but they are not a substitute for professional guidance. If gambling is affecting your financial wellbeing, mental health or relationships, reaching out to a qualified professional is the right step.
While Pakistan-specific gambling support organisations are limited given the legal context, general mental health and financial counselling services are available. The following types of support are relevant for those dealing with gambling-related difficulties:
Cognitive behavioural therapy (CBT) is an evidence-based treatment for problem gambling. Licensed clinical psychologists and therapists practising in Pakistan's major cities — Karachi, Lahore, Islamabad, Rawalpindi — offer both in-person and online sessions. Search for certified mental health practitioners through Pakistan's relevant medical associations.
Peer support groups — both in-person and online — can provide a non-clinical, supportive environment for individuals managing gambling-related challenges. Gamblers Anonymous chapters operate in various countries and offer online meeting access for users worldwide, including those in Pakistan.
If gambling has created debt or financial difficulty, a certified financial counsellor or debt advisor can help you create a recovery plan. Many banks in Pakistan — including HBL, UBL and Meezan Bank — offer financial guidance services. Community welfare organisations also provide budgeting support in Lahore, Karachi and Islamabad.
If gambling is contributing to a mental health crisis, please contact a qualified crisis support service in Pakistan. The Umang helpline and similar services provide confidential mental health support. Approaching a trusted family member or doctor is also a valid and important step when urgency is needed.
Internationally recognised responsible gambling organisations including GamCare, BeGambleAware and the Gambling Therapy platform (operated by Gordon Moody Association) offer multilingual online resources, chat support and self-assessment tools accessible to users worldwide, including Pakistani users.
Your responsible gambling tools are active and ready in your 99ae account dashboard. Review your limits, check our FAQ for any questions, or explore the homepage to see everything 99ae has to offer — all within a safe, transparent environment.
18+ only — or the higher minimum age required by the applicable license jurisdiction. Gambling involves financial risk. Local laws may restrict gambling in Pakistan; users are responsible for compliance.